1. Definitions

The general terms and conditions outlined below shall apply to all sales of goods by ZEBRA LINES and its partners through the online store https://zebralines.ro to the Buyer and may be modified at any time by ZEBRA LINES without prior notice.

Thus, the following terms shall mean:

Buyer – a natural person / legal entity or other legal entity that places an Order.

Seller – ZEBRA LINES, with the trade name ZEBRA LINES S.R.L., having its registered office at Teleorman, Rosiori de Vede, strada Lunca Vezii nr 18, VAT number 50358928, registered at the Trade Register under J34/456/2024.

Goods – any product, including the documents and services mentioned in the Order, that will be provided by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods, and the Buyer agrees to receive these Goods and make the payment.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright-like rights, database rights, design rights, model rights, patents, registered trademarks, and domain name registrations for any of the above.

Website – the domain https://zebralines.ro and its subdomains.

2. Contractual documents

By placing an electronic Order on the website https://zebralines.ro, the Buyer agrees to the form of communication (email, phone) through which the Seller conducts its operations. The Order will consist of the following documents:

  • The Order (together with clear details regarding delivery and invoicing information) and its specific conditions.
  • Terms and Conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The Order is considered fully accepted by the Seller when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring further confirmation from the Buyer. The Seller does not consider an unconfirmed Order as having the value of a Contract.

Order confirmation is done electronically (email). The prices of the products in the order are valid for 3 working days from the date the order is registered. The general terms and conditions of sale shall form the basis of the Contract thus concluded.

3. Seller's obligations

  • The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the Buyer's requirements and specifications as expressed in the Order;
  • The information presented on the Seller’s websites is for informational purposes and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information so that the product can be used according to its intended purpose;

4. Intellectual and industrial property rights

The User/Buyer understands the concept of intellectual property rights and will not disclose to third parties or make public any information received from the Seller.

All designs, graphics, and design elements appearing on the site, the name of the site, as well as graphic symbols, are registered trademarks owned by ZEBRA LINES and cannot be copied, used, or reproduced without the written consent of the owner.

All content elements such as descriptions, designs, graphics, and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of ZEBRA LINES, with all rights obtained directly or indirectly through usage and/or publication licenses.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or alter in any way, use, link to, display, include any of the above-mentioned content elements in any context other than the original one intended by ZEBRA LINES, include any content element outside the Website, remove copyright notices signifying ZEBRA LINES' ownership of the content elements, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying content elements, except with the express written consent of ZEBRA LINES.

5. Rights over the website content

The entire content of the website and graphic elements, including but not limited to, all text content, as well as the technical sources of all present and future services and features – except when another owner is expressly mentioned – the page sources, and any other material transmitted in any form by and to Users (via direct site viewing, newsletters, etc.) belong to ZEBRA LINES.

The content of the website, regardless of where it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of the content by third parties for purposes other than personal ones is permitted only with the prior express written consent of ZEBRA LINES. Therefore, copying, retrieval, reproduction, publication, transmission, sale, distribution, partial or complete modification of the content of this site or any part thereof for purposes other than personal ones is prohibited, with the following exceptions:

(i) Reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments of published articles (max. 400 characters) is allowed, provided that the source of the retrieved information is specified, with a link, in the following format: (Source: site name – link to site content).

(ii) Links to the website https://zebralines.ro are allowed, and the source of the information must be specified after each link or at the end of the article, as follows: “Information provided courtesy of ZEBRA LINES – link to site content”

Users are obligated to respect all copyright and related rights and any other intellectual property rights that the Site Administrator and its partners hold over or in connection with the website https://zebralines.ro.

ZEBRA LINES reserves the right to take legal action against any person and/or entity that violates any of the provisions above. Requests to use the site's content for any purpose other than personal use can be made by email to contact@zebralines.ro, with the specification “Attention: Agency.”

Any person who transmits or publishes any information or materials on the website assumes the obligation not to infringe in any way the copyrights that a third party may invoke concerning the materials and information transmitted to the site in any way. Additionally, persons who send any information or materials understand and accept that any infringement of this obligation does not in any way hold ZEBRA LINES liable, but solely the respective persons.

ZEBRA LINES may run advertising campaigns and/or promotions at any time in any section of the site, without requiring the consent of the Site Users. The spaces and dimensions of advertising campaigns and promotions do not require user approval and may change at any time without prior notice.

ZEBRA LINES assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.

6. Limitation of liability of the site administrator

ZEBRA LINES does not assume any obligation and does not implicitly or explicitly guarantee the content of the site, including content provided by its partners or Users. However, ZEBRA LINES will make all reasonable efforts to ensure the accuracy and professional manner in which information is provided on the site, to gain and maintain User trust. In this regard, ZEBRA LINES will attempt to correct any reported errors and omissions as soon as possible.

The site administrator does not provide any warranties for the content of the site and under no circumstances can be held responsible for any loss or damage that may result from the use of any part/sequence/page of the site or the inability to use it, regardless of the cause or misinterpretation of any provision of the site's content.

The information provided on the site is offered in good faith from sources considered reliable. If any of the published articles or any other information falls under copyright law, Users are requested to contact us at contact@zebralines.ro so that we can take the necessary measures. Users must also consider that the presented information may contain potential inaccuracies (e.g., technical data errors or typos). The site administrator will make every effort to correct these aspects as soon as possible.

Users understand and accept that ZEBRA LINES does not guarantee:

  • that the information on the site is fully complete;
  • that the information entered by Users is real and correct, and does not assume responsibility for how visitors use it;
  • that the information or services on the site will fully meet User requirements, and Users assume full responsibility for their improper use;
  • for the results obtained by Users as a result of using the information or services available on the site—use of information and services is at Users' own risk;
  • that services available through the site will function continuously, uninterrupted, and error-free—concerning this, ZEBRA LINES assumes no responsibility for any damages Users may suffer due to temporary or faulty site operation or for the use of information obtained via links to other sites (their use is at Users’ discretion).

Additionally, Users understand and accept that ZEBRA LINES is not responsible for any discrepancies, errors, or omissions in the information provided on the site by Users. Likewise, Users understand and accept that ZEBRA LINES is absolved of any liability for advertising messages posted on the site or through services provided via the site, as well as for the goods or services provided by the authors of such advertising messages. Specifically, Users of the site agree to release ZEBRA LINES from any legal or extrajudicial action arising from incorrect or fraudulent site usage.

For cases of force majeure, ZEBRA LINES and/or its operators, directors, employees, subsidiaries, affiliates, and representatives are fully exempt from any liability. Cases of force majeure include, but are not limited to, operational failures of ZEBRA LINES' technical equipment, failure of the internet connection, failure of telephone connections, computer viruses, unauthorized access to the site's systems, operational errors, etc.

Users agree to protect and indemnify ZEBRA LINES and/or its operators, directors, employees, subsidiaries, affiliates, and representatives from and against any claims, demands, actions, enforcements, losses, damages, costs (including, without limitation, attorney's fees), expenses, judgments, decisions, fines, settlements, or other liabilities arising out of or related to any other action by Users concerning the use of the site or services offered through it.

ZEBRA LINES does not provide any guarantees, either explicitly or implicitly, regarding the operation of the site https://zebralines.ro, the information, content, materials, or products on the site, or their suitability for a particular purpose. Users expressly agree that using this site and applying the information is at their own risk.

7. Subscription to newsletters and alerts

Site Users have the option to receive newsletters and alerts via email and can opt out of such notifications at any time with a single click on the unsubscribe link found in the newsletter/alert received at the email explicitly provided at subscription.

Because access to products offered through the site is based on an active account, requiring a username and password, we recommend that Users do not disclose these details to third parties, even if they claim to be contacting them on behalf of the site.

Additionally, to ensure a higher level of security, we recommend that Users close their browser window after visiting the site or click on "Sign out" / "Log off" on the visited page.

9. Invoicing and payments

The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, and the Buyer's obligation is to provide all necessary information for issuing the invoice in accordance with applicable legislation.

For the correct communication of the invoice related to the Order, the Buyer is responsible for updating their Account details whenever necessary and for accessing the information and documents related to each existing Order in their Account.

By placing the Order, the Buyer agrees to receive invoices electronically via email, at the email address specified in their Account.

10. Responsibilities

  • The Seller commits to shipping the Goods and Services via door-to-door courier to the Buyer.
  • The Seller is released from risks and responsibilities associated with the Goods and Services upon their delivery to the internal courier company with which The Seller collaborates or to the Buyer's representative.
  • The Seller will ensure proper packaging of the Goods and Services and the transmission of accompanying documents.
  • The Seller is not liable for any damages suffered by the Buyer or any third party as a result of fulfilling any of The Seller's obligations under the Order, nor for damages resulting from the use of the Goods after delivery, especially for product loss. The Seller will be liable if its subcontractors and/or any kind of partners involved in executing the Order fail to fulfill their contractual obligations.
  • The Seller does not assume responsibility for product descriptions presented on the website. Images are displayed as examples, and delivered products may differ from images and descriptions on the website due to changes in characteristics and design without prior notice. The Seller reserves the right to update and modify any information on the website without prior notice.
  • The Seller does not guarantee the availability of displayed products in stock, therefore, it reserves the right to partially or fully cancel an order if certain products are no longer available in the current offer or are out of stock.
  • If prices or other product details were incorrectly displayed, including due to database entry errors, The Seller reserves the right to cancel the delivery of the respective product and notify the customer as soon as possible about the error, provided the delivery has not yet occurred.
  • The Seller is not liable for damages resulting from website malfunctions or the inability to access certain links published on the website.
  • The maximum value of The Seller's obligations to any customer in the case of non-delivery or improper delivery is the amount received by The Seller from the respective customer.
  • The products sold on the website are intended for personal use, and their resale is strictly prohibited in accordance with the Fiscal Code.

11. Product delivery

Delivery is not free and is carried out via express courier as described in the "Deliveries" section.

Our products are sometimes made to order, which means the production and delivery time can take up to 14 business days from the date of order processing.

Orders are processed as soon as possible after being placed, Monday – Friday between 10:00 and 18:00. Orders placed outside working hours (Monday – Friday 10:00-18:00) or on weekends will be processed on the next business day. During holidays and sales periods, the delivery time may be extended.

If the package cannot be delivered (recipient does not respond, the specified address is incorrect, etc.), the courier will attempt to contact you by phone. If contact with the recipient cannot be established, the parcels remain with the local courier for 7 days, after which they are returned to the Sender.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or incorrect delivery of a shipment or part of it when caused by the following circumstances beyond our control, including but not limited to:

  • Road blockages (falling trees, landslides, multiple vehicle collisions), road collapses near the highway;
  • Bridge collapses, tunnel blockages, train derailments near the highway, natural blockages, unauthorized strikes, spontaneous regional riots, adverse weather conditions affecting the proposed itinerary;
  • Natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, changes in river courses, etc.;
  • Human causes: war, state of siege, forced nationalization (transfer of ownership to the state), revolutions, public uprisings, etc.;
  • Non-compliance with orders by suppliers and third parties.

12. Acceptance

Acceptance will be deemed to have occurred when the Goods comply with the technical specifications mentioned in the Order. If the Buyer finds that the delivered Products do not meet the technical specifications, the Seller will bring the Products into compliance. Additionally, for products sold and delivered by ZEBRA LINES, the Buyer benefits from a 14-day return policy.

13. Transfer of ownership

Ownership of the Goods will be transferred upon delivery, after the Buyer has made the payment at the location specified in the order (delivery meaning signing the transport document provided by the courier or signing the invoice for deliveries made by The Seller’s personnel). In the case of delivery by courier, the courier is not authorized by The Seller to allow The Buyer to open the packages before signing for delivery; this may only be done after signing for delivery and making any necessary payments.

14. Product returns

The Buyer may request the return of products in the following situations:

  • The packages show severe damage;
  • The products were delivered/invoiced incorrectly. The delivery of products other than those requested must be reported immediately.
  • The Buyer may request the return of such products for replacement, and if the product is no longer in stock, they may choose either a replacement
    or a full refund of the product's value. If an exchange for a higher-value product is agreed upon, the Buyer will pay the difference;
    if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for
    the replacement product, if applicable, are borne by the client.
  • The products have manufacturing defects;

The Buyer has the right to notify the Seller in writing that they wish to withdraw from the purchase, without penalties and without providing a reason, within 14 days of receiving the product. Additionally, in accordance with Article 7, paragraph 1 of Government Ordinance 130/2000, the Buyer has the right to unilaterally terminate the distance contract in writing within 14 days from the date of receiving the product(s), without penalties and without invoking any reason. In this case, the direct return costs of the products will, according to the law, be borne by the Buyer.

The products must be returned in their original packaging, with the invoice attached, and must not show signs of physical wear or damage.

Personalized products cannot be returned. Please note that these products are created according to your specified configurations and therefore cannot be exchanged or returned.

If an exchange for a higher-value product is agreed upon, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for the replacement product, if applicable, are borne by the Buyer. If the products requested for return have damaged or incomplete packaging, signs of wear, scratches, or dents, we reserve the right to decide whether to accept the return or to withhold an amount, which will be communicated after assessing the damages.

If the legal right to return the product is exercised, the refund will be processed via bank transfer to the account indicated by the Buyer within a maximum of 14 days from the receipt of the returned product.

15. Processing of personal data

To ensure that website users' right to personal data protection is respected, we have implemented specific protection measures, taking into account Romanian legislation and the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union as of May 25, 2018 ("Regulation").

Personal data represents any information by which you can be identified, especially through an identifying element such as a name, an identification number, location data, an online identifier, or one or more elements related to your physical, physiological, genetic, mental, economic, cultural, or social identity.

Our company takes all necessary measures to ensure that your right to personal data protection is respected, and these terms represent the notification established by Articles 13 or 14 of the Regulation, explaining why we collect your personal data, how we protect this data, and what your rights are regarding this data collection.

We encourage you to read this document carefully and to request any additional information or clarifications you deem necessary regarding its content.

a) General considerations regarding your personal data

In accordance with Regulation (EU) 2017/679, ZEBRA LINES will manage, in secure conditions and only for specified purposes, the personal data provided by Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of optimally providing ZEBRA LINES services on the internet, for supplying goods and services, advertising, marketing and publicity services, and statistical services.

ZEBRA LINES carries out the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, usage, and, in some cases, transmission to third parties under an exclusively regulated commercial contract that ensures data security and confidentiality, as well as respect for user rights. These operations are performed to manage, maintain, improve, and obtain information about the services it provides, as well as to prevent errors and data leaks through its IT network, violations of the law, or contractual terms.

Personal data that will be collected may be used, including through automatic profiling (for Users who have given explicit consent), to personalize services offered to Users through the website as much as possible and for marketing purposes. Automatic profiling will not target minors, and their personal data will not be processed for this purpose.

Personal data will be provided by Users at their own discretion when creating a valid account on the website or subscribing to a service available on the website to benefit from the services and products offered through it. When registering on the website, the User is requested to provide certain personal data, such as name and surname, gender, date of birth, email address, phone number, profession, habits/preferences/behavior, as well as other personal information.

The User is solely responsible for all the data provided when creating a user account on the website. To confirm the data and account, the User will be notified at the email address declared during account creation. This confirmation email is intended to prevent fraudulent actions by users who use other people's email addresses to create fake accounts. If you receive such a message and did not personally register on the site, please send us an email at contact@zebralines.ro to delete the respective account within a maximum of 3 business days. The email will contain, in PDF format, the current version of this Contract.

b) Personal data we collect, the grounds for collection, and the purposes of collection

In the online communication relationship established between the site and the user, we collect and process your personal data. The collection and processing of this data are necessary to provide informative and promotional content to the user, based on their voluntary input of personal data within the website through one or more sections, such as account creation, account updates, newsletter subscription, online questionnaire completion, online form completion, or participation in promotional campaigns on the site.

c) How your personal data is stored, location, and retention period

We will store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data is processed. In cases where we have a legal obligation to retain your personal data for a specific period, the retention period will be as provided by law. Depending on the specific situation, this period may vary between 1 day and 10 years.

To better understand how your personal data is stored, where it is stored, and for how long, please refer to the table above.

To ensure that user rights regarding personal data processing are protected at the highest standard, we implement special technical and organizational measures to protect these categories of personal data.

d) User rights regarding personal data and exercising them

  • Right of access

    The User has the right to access their personal data that we process, as well as the right to obtain copies of it.

  • Right to data rectification

    The User has the right to correct any inaccuracies regarding their personal data processed by us.

  • Right to erasure

    The User has the right to request the deletion of their personal data ("right to be forgotten").

  • Right to restriction of processing

    The User has the right to obtain restriction of the processing of their personal data.

  • Right to object

    The User has the right to object to the processing of their personal data, especially in cases where processing is carried out for marketing purposes.

  • Right to withdraw consent

    The User has the right to withdraw consent at any time.

  • Right to lodge a complaint with a supervisory authority

    The User has the right to lodge a complaint with the National Authority for the Supervision of Personal Data Processing.

e) Exercising rights

For Users to exercise their rights mentioned above, to address any questions regarding these rights, or to request clarifications about any provisions of this notice, please contact us at any time using the contact details below.

Contact details:

  • Email: contact@zebralines.ro
  • Postal Address: Teleorman, Rosiori de Vede, Lunca Vezii Street No. 18

16. Force majeure

Neither party shall be liable for failure to fulfill its contractual obligations if such failure is due to a force majeure event.
Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

17. Applicable law

This contract is subject to Romanian law. Any disputes arising between ZEBRA LINES and users/clients/buyers shall be resolved amicably or,
if this is not possible, disputes shall be settled by the competent Romanian courts.

18. Special offers

ZEBRA LINES currently has no ongoing special offer campaigns.

19. Modification of terms and conditions

ZEBRA LINES has the right to modify at any time and in any manner any of the provisions included in the Terms and Conditions,
or the Terms and Conditions in their entirety, without prior notice and without being obliged to fulfill any other formality towards Users.
Any modification is fully and unconditionally accepted by the Users of the website simply by using or accessing the website or any facility
offered by the website at any time after the modification is implemented. Refusal to accept any modification requires the respective User
to immediately cease accessing the website and/or using in any way the services offered through it.