Returns Policy

Product returns

The Buyer may request the return of products in the following situations:

The packages show severe damage;
The products were delivered/invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The Buyer may request the return of such products for replacement, and if the product is no longer in stock, they may choose either a replacement or a full refund of the product's value. If an exchange for a higher-value product is agreed upon, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for the replacement product, if applicable, are borne by the client.
The products have manufacturing defects;

The Buyer has the right to notify the Seller in writing that they wish to withdraw from the purchase, without penalties and without providing a reason, within 14 days of receiving the product. Additionally, in accordance with Article 7, paragraph 1 of Government Ordinance 130/2000, the Buyer has the right to unilaterally terminate the distance contract in writing within 14 days from the date of receiving the product(s), without penalties and without invoking any reason. In this case, the direct return costs of the products will, according to the law, be borne by the Buyer.

The products must be returned in their original packaging, with the invoice attached, and must not show signs of physical wear or damage.

Personalized products cannot be returned. Please note that these products are created according to your specified configurations and therefore cannot be exchanged or returned.

If an exchange for a higher-value product is agreed upon, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for the replacement product, if applicable, are borne by the Buyer. If the products requested for return have damaged or incomplete packaging, signs of wear, scratches, or dents, we reserve the right to decide whether to accept the return or to withhold an amount, which will be communicated after assessing the damages.

If the legal right to return the product is exercised, the refund will be processed via bank transfer to the account indicated by the Buyer within a maximum of 14 days from the receipt of the returned product.

Return form

Name of person / Company*

CITY*

Phone*

Bank Name*

Email Address*

IBAN account*

Returned products:*

Vă rugăm să completați următoarele detalii:
- Lista cu produsele returnate și cantitatea produsului respectiv.
- Numărul și data facturii. Dacă returnați produse cumpărate pe facturi diferite, atunci menționați în dreptul produselor numărul și data de pe fiecare factură.

Reason(s) for return:*

1. I ordered wrongly;

2. I did not request this item, it was delivered incorrectly;

3. A larger/smaller quantity than the invoiced quantity was sent;

4. I found it cheaper in another store;

5. It was delivered late;

6. I changed my mind and no longer need these products;

7. There was a mistake when packaging the product, the goods arrived damaged;

8. Other reasons.

Description of the situation*

Other mentions

I agree to the processing of data according to the privacy policy